‘Care’ in a Callous City
One of the fundamental comforts any modern society can offer is the knowledge that emergency medical care will be available when you need it. Although few would ever have cause to consider it in precisely this way, the emergency room is a metaphor for effective governance, a symbol of the social contract at work. Those countries that lack emergency care, and those in which only begging or bribery will obtain it, are clearly deficient in their duty of care towards residents. As are those that discriminate against certain people when they arrive at a hospital, in need and in pain.
“RosesmdCW” is one of those people, a Filipino working as a domestic helper in Hong Kong. Last week she left a comment on the other blog I maintain, A Death in Hong Kong, describing the treatment that she and her sister have experienced in a local emergency room. It pays to remember that Hong Kong is not part of the Third World, has every obligation to offer proper emergency care to all people within its borders, and has an otherwise efficient (if sometimes overwhelmed) hospital system.
I’ll quote her comment here at length, slightly edited to ensure clarity and broken into paragraphs to highlight the main points:
I have been here in Hong Kong for almost 14 years now, and it makes me sad to say that most of us believe that the “LAW” here in Hong Kong is much better than in the Philippines, but yes I do agree that the discrimination here is much worse than I had ever imagined. If you are only a mere servant, even in cases of emergency, people here will just ignore you.
I have experienced going to the emergency section of the government hospital several times with a severe stiff neck pain, and still the staff haven’t attended to me immediately (you have to wait 2 to 3 hours before being attended).
I took my sister to one of the hospitals yesterday as she was bleeding, but she was still sent home and advised by the doctor to wait for an appointment on November 21, 2008. My question here is: What does “emergency” mean? Does emergency mean that you should be drawing your last breath to be considered?
I really can’t understand the hospital rules here … I saw people waiting at the emergency section with just slight problems. To make matters worse for my sister, she was immediately terminated by her employers when they knew she was going to attend Emergency! They had objected to her going to see the doctor and made her continue work even though she was in pain and bleeding.
I wish the government would really act on this, and not wait until the reputation of Hong Kong deteriorates further.
Beyond how the two women were treated at the hospital lies a truly disturbing reaction from the sister’s employer. I’ve communicated with “RosesmdCW” before and have no doubt that what she has written is an accurate description of events. If there is a social contract in Hong Kong, if social decency is at all valued, then neither consideration extends to domestic helpers.